Tuesday, January 18, 2022

Go read this story about Amazon workers fighting the company’s robotic HR response to COVID

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NBC News has printed an important report on the struggles Amazon staff face attempting to get examined for COVID after the firm stopped onsite testing final summer time, and the HR quagmire they might find yourself in when reporting their outcomes or coping with illness-related PTO. The story is properly price a read, because it delves into Amazon’s insurance policies and programs, and offers a voice to the staff they have an effect on.

The writer of the report spoke to workers who confronted breakthrough circumstances and surprising prices as they tried to get examined for COVID, fighting an overburdened and difficult-to-navigate healthcare system. “I really wish they would bring free COVID testing back to us,” says one worker.

The story additionally exhibits the issues they might face in the event that they take a look at optimistic, or begin growing signs. Amazon’s workers are supposed to get 40 hours of paid go away after a optimistic take a look at or publicity, in accordance to an up to date Amazon coverage. But a lot of those who spoke to NBC reported that they bumped into difficulties or errors attempting to get day without work. One employee mentioned that the company’s “self-service kind of H.R. system” appeared designed to “to kind of take the human out of human resources.” That system has confronted criticism in the previous for all the things from underpaying staff to mistakenly firing them.

But if the system is robotic, it appears to have damaged down — workers instructed NBC News that they discovered it practically not possible to get assist in the event that they take a look at optimistic, and talked about programs improperly marking them as having use paid day without work.

Trying to contact an precise human isn’t a lot better. One worker quoted in the report talked about how the company’s cellphone traces have been swamped: “I could not reach a live person no matter how hard I tried.” She ended up talking to somebody in individual about how she wanted to get examined after discovering out certainly one of her shut co-workers had COVID. A contractor that works at Amazon’s COVID-19 hotline instructed NBC News there have been 1,700 calls on maintain at one level.

The firm instructed NBC that it was trying into reviews of the time-off points, and that it presents incentives and occasions to assist staff get vaccinated.

If you’re excited by the saga of how Amazon manages the well being of its huge workforce, the report is absolutely price a read. It gives some nice perception into the outcomes of Amazon’s office safety insurance policies, which have sparked worker protests and authorized strain in some circumstances. Even for those who’re not excited by Amazon particularly, you’ll in all probability get one thing out of studying the phrases of the staff having to cope with these programs whereas additionally ensuring Amazon’s packages hold shifting.

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