Tuesday, January 18, 2022

eBay accidentally suspended ‘a small number’ of users

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eBay inadvertently suspended an unspecified quantity of users on December third. The platform has since acknowledged the problem, noting that users who have been accidentally suspended have obtained a notification to allow them to resolve the problem.

Users throughout social media started reporting that they’ve been suspended from eBay on Friday, regardless of not knowingly breaking any guidelines on the platform. An total Reddit thread on r/ebay is devoted to the problem, and though the unique put up has since been deleted, dozens of different users have added their very own experiences to the thread. One consumer describes their very own account of the state of affairs, a lot of which is echoed by different feedback:

Suspended tonight with no likelihood of enchantment, did a web-based chat and the girl simply instructed me it wouldn’t be mentioned after which reduce me off. Member since 1999, 100% optimistic, haven’t offered something for years, no disputes, have purchased 5 small objects during the last month with no points.

Other users declare that eBay canceled their bids on merchandise that they’ve already bought and obtained, some of which have been “Buy It Now” objects, which users should buy outright. As for the justification for these bans, users say they received an e mail from the corporate saying that they put “the eBay community at risk.” Some users allege that after they contacted eBay’s customer support about it, their bans have been upheld, and no additional data was given to them.

Outside of Reddit, users throughout Twitter additionally complained of the seemingly random suspensions that happened on the third. The subsequent day, eBay responded to some of the reviews, noting that users can DM the @AskeBay Twitter account with their data to type out the problem.

“On December 3rd, a small number of eBay accounts were inadvertently suspended,” stated eBay spokesperson Trina Somera in a press release to The Verge. “The issue has been resolved and any users who need to take action have been notified. We regret any concern this may have caused.”

Although eBay has acknowledged the problem, we nonetheless don’t know what number of users have been accidentally suspended, in addition to why this occurred. However, we will speculate that the mass suspensions may’ve been attributable to some variety of error with eBay’s algorithm.

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