Roku says it’s working to fix issues that customers have been reporting following its 10.5 software program update. TechCrunch reported the issues earlier on Monday, citing posts on Reddit and Roku boards the place customers stated that apps like HBO Max, ESPN, Disney Plus, and more wouldn’t permit them to watch any video content material after updating the OS on their good TVs.
According to Roku, “certain older Roku TV models or older Roku Ultra players” are affected by the problematic update. In a publish on its discussion board, the corporate instructs customers with Roku Ultra fashions 4660, 4661, 4662, or 4670, and customers with a Roku TV mannequin 7XXX to manually verify for a software program update, and tells house owners of different gadgets to subscribe to the thread for future particulars.
System update acquired you down? We’re conscious of a small set of customers on older Roku TVs or Roku Ultra who’re experiencing issues after the OS 10.5 launch and are working shortly to resolve. See our realtime updates right here: https://t.co/fZYqfsgNBS
— Roku Support (@RokuSupport) November 22, 2021
TechCrunch says Roku has been having customers roll again their OS to a earlier model on a case-by-case foundation, after the consumer contacts assist with details about their gadgets. While no less than one Reddit consumer has reported seeing a immediate to “upgrade” from 10.5 to 10.0, Roku doesn’t point out that it’ll be extensively providing a downgrade in its posts on Twitter or its boards.
While Roku customers have additionally reported issues with streaming utilizing the YouTube TV app, that individual subject doesn’t seem to be restricted to only one platform — Android Police experiences that YouTube TV customers have been having issues throughout nearly each machine, from streaming packing containers like Apple TVs, Amazon Fire sticks, and even Google’s personal Chromecasts, to consoles and good TVs (although it notes that iOS and Android customers appear unaffected). YouTube’s assist group initially stated that it was engaged on a fix for the difficulty on Roku gadgets, however later stated that the corporate was wanting into the difficulty on different gadgets as properly.
Sorry to hear in regards to the bother – we have seen comparable experiences of YouTube TV freezing intermittently, and our group is wanting into the difficulty. Mind sharing what machine (mannequin) you are utilizing, and if that is taking place to all packages? Appreciate your endurance within the meantime.
— TeamYouTube (@TeamYouTube) November 22, 2021
While it’s definitely odd that the 2 issues seem to be taking place on the identical time, they don’t appear to be associated provided that YouTube TV customers are seeing freezes no matter machine. Thankfully, each firms seem to be engaged on ironing out the issues. Roku is actively updating its assist publish with directions to verify for updates, and Android Police notes that YouTube TV is getting fewer outage experiences on DownDetector.com.
While the fix for Roku customers might resolve their issues with Netflix, Hulu, and different streaming providers, their YouTube TV troubles will not be over — Roku and Google are actively feuding over the YouTube TV not being out there on the platform’s retailer, and Google has threatened to cease distributing its common YouTube app on Rokus as properly come December.