This error code can stop you watching your favorite Disney+ shows. We show you how to fix it.
There’s nothing worse than sitting down to watch a movie or TV show on Disney+ and seeing an error code.
If you see error code 83 on Disney+, you’re not alone. It can be caused by your device, network, or something entirely out of your control. We’ll walk you through exactly how to fix Disney+ error code 83.
What Is Error Code 83 in Disney+?
Error code 83 is extremely frustrating to see because it’s vague. The error code reads:
Something went wrong. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 83).
Not very helpful, right?
What error code 83 indicates is that there has been some sort of error streaming to the device you’re trying to use. This could be because of internet connection issues, an incompatible device, or an issue with your Disney+ account.
Whatever the issue is, here are a few ways to try to correct the error so you can keep binging your favorite Disney+ content.
How to Fix Disney+ Error Code 83
There are different reasons you could be seeing error code 83 on Disney+. First, make sure you’re using a compatible device. Then, if it looks like your device is compatible, move on to troubleshooting internet connectivity issues.
1. Check Device Compatibility
Disney+ has a big list of all the devices and browsers it’s compatible with. If Disney+ has worked on your device before, you probably don’t need to check the list. But if this is your first time using the service and it’s not working, it’s worth double-checking the Disney+ compatibility list.
Sometimes the app will still download or let you purchase a subscription even if your device is not compatible. Luckily, there’s a free trial so you can find out whether device compatibility is an issue before paying for the service.
2. Force Close Disney+
If your device is compatible, but you’re still seeing error code 83, close the app and restart it. If this doesn’t work, try to force close the app.
The method to force close the app will depend on your device. On a phone, you can usually open the app switcher and swipe the Disney+ app up to remove it. Alternatively, you can go to Settings > Apps > Disney+ and tap Force stop or Force close at the bottom of the screen.
3. Reinstall Disney+
If this still doesn’t fix the issue, you can try uninstalling and reinstalling the app. You can also try restarting your device. It seems like such a cliché IT thing to say, but sometimes turning a device off and on again really does fix so many issues.
4. Check Whether Disney+ Is Down
It could be that Disney+ is just getting slammed with too many people trying to watch at one time. You can check this on a service like Downdetector, where people report issues to see if it’s widespread. If this is the case and Disney+ is just down, you’ll have to wait until the issue is fixed by Disney.
5. Check Your Internet Connection
However, it could also be your internet causing the issue as well. It’s worth checking and even restarting your router to make sure there are no issues there. See our guide on how to fix slow or unstable Wi-Fi connections.
If you’re using mobile data or a Wi-Fi hotspot to stream content from Disney+, you might encounter this error as well. Disney+ seems to favor a strong Wi-Fi connection, so switch from cellular data if possible.
Enjoy Disney+ With Others Remotely
Hopefully Disney+ is now up and running, with not an error code in sight. Now it’s time to enjoy all the great content that Disney+ offers.
There are a ton of ways to watch Disney+ content with your friends and family from a distance. GroupWatch lets you host Disney+ watch parties and keeps everything in sync.
If you want to watch Disney+ online with family or friends, here’s how to use the Disney+ GroupWatch feature.
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