For a number of days now, wi-tribe customers throughout Pakistan are complaining of no web connection that has severely interrupted their distant research and work amid the coronavirus lockdown.
Worse, the corporate’s buyer care representatives haven’t been responding to the deluge of calls and messages they’re receiving from pissed off and disgruntled customers throughout the nation.
Furthermore, customers have additionally reported that they discovered wi-tribe workplaces closed when making an attempt to achieve the corporate for complaints.
Users are venting their anger on Fb and Twitter in opposition to the corporate. “It has been more than 3 days since #witribe internet isn’t working,” shares a Twitter person.
“The customer care representatives are suggesting to switch to PTCL internet when I went to complain about this issue. Every month they shut their service in the name of maintenance,” he provides.
It has been greater than three days since #witribe web is not working. The client care representatives are suggesting to change to PTCL web after I went to complain about this difficulty. Each month they shut their service within the title of upkeep. @witribePK
— 💥Sunnysays💥 (@SunnysaysPepsi) July 15, 2020
“How may I supposed to take online classes if your internet is down for more than 2 days??” one other Twitter person asks wi-tribe. To his question, wi-tribe responds as follows:
“There has been a maintenance activity running at the tower end, as soon as the activity is done. Your internet service will be restored. We are sorry for the inconvenience caused. Due to unplanned activity, a specific resolution time cannot be committed.”
The one official phrase that some customers have acquired from wi-tribe is the e-mail message regretting the interruption in providers as a result of some ‘technical issues’.
“wi-tribe technical teams are working to restore services as early as possible,” the message reads.
The message provides no timeline on when the providers shall be restored, leaving customers clueless and making the matter extra suspicious. Some rumors even speculate that the corporate goes bancrupt and is submitting for chapter.